Last Updated: 12th May, 2025 

Airway Care Pty Ltd (“we”, “our”, or “us”) respects your privacy and is committed to safeguarding the personal information we collect through our website, airwaycare.com.au. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

1. What Personal Information We Collect

We may collect and hold the following types of personal information:

• Name, mobile number, and email address (via contact or enquiry forms)
• Information submitted by healthcare professionals (e.g. name, provider number, practice address, phone, fax) via referral forms
• Analytics data (via tracking tools) such as IP address, device type, and browsing behaviour

We do not collect sensitive health information directly through our public website. Any clinical information is collected securely through our internal systems during the course of care. 

2. How We Collect Your Information

We collect personal information:

• When you fill out a form or submit an enquiry via the website
• When your GP or healthcare provider submits a referral form
• When you interact with embedded third-party tools (e.g. booking or contact platforms)
• Automatically through cookies and analytics tools when you browse the website

3. Why We Collect Your Information

We collect and use personal information to:

• Respond to enquiries or contact requests
• Coordinate home sleep study services and follow-ups
• Arrange bookings and support communication with patients and providers
• Fulfil legal and professional obligations (e.g. patient recordkeeping)
• Improve our website’s functionality and performance through analytics

4. How We Store and Protect Your Information

Your personal information is stored securely using cloud-based systems that may be hosted in Australia or internationally. These systems are protected by robust access controls and encryption.

We take reasonable steps to ensure your information is:

• Protected against unauthorised access, disclosure, or loss
• Accessed only by authorised staff involved in coordinating services

5. Sharing of Your Information

We may share your personal information with:

• Sleep physicians for the interpretation of home sleep studies
• Healthcare providers (e.g. your GP) involved in your care
• Product suppliers, wholesalers, and delivery providers as necessary for order fulfilment
• Third-party software platforms that support our appointment, communication, and record-keeping functions

We do not sell, rent, or trade your personal information. 

6. Data Retention

We retain personal and clinical information for a minimum of 7 years, in line with Australian health records legislation. This retention is necessary to comply with legal obligations and support clinical continuity of care. 

7. Your Rights

You have the right to:

• Request access to personal information we hold about you
• Request corrections to any inaccurate or outdated data

Please note: We may not be able to delete personal information that is required for legal or clinical recordkeeping purposes.

To make a request, contact us at:

📧 privacy@airwaycare.com.au

📬 PO Box 433, MORTDALE NSW 2223 

8. Cookies and Tracking Tools

Our website uses cookies and similar technologies (such as Google Analytics) to:

• Understand how users interact with our content
• Improve website performance

You can manage your cookie preferences through your browser settings. 

9. Third-Party Links and Services

Our website may link to or integrate with third-party systems (e.g. online bookings). While we take care to partner with reputable services, we are not responsible for the privacy practices of external platforms. We encourage you to review their privacy policies. 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website, with the “Last Updated” date noted above.